Terms of Service

Welcome to Discover to Bloom Collective. These Terms of Service ("Terms") govern your use of our website (discover2bloom.com) and your participation in our coaching services, retreats, and programs. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with these Terms, please do not use our services.

1. Our Services

Discover to Bloom Collective offers:

• Discovery Map Retreats: 2-day immersive retreat experiences facilitated by Dr. Kim Bland
• Bloom Reimagined Coaching: Ongoing 1:1 coaching services
• Small Group Sessions: Group coaching and workshop experiences

2. Nature of Coaching Services

Our coaching services are designed to help you:

• Gain clarity on your goals, values, and purpose
• Identify patterns and obstacles that may be holding you back
• Develop strategies and action plans for positive change
• Build accountability and momentum toward your desired outcomes

As coaches, we ask powerful questions, provide frameworks for reflection, and support you in discovering your own insights and next steps. We do not provide advice, diagnoses, or treatment. You are responsible for your own choices, actions, and results.

If you are experiencing mental health challenges, we encourage you to seek support from a licensed therapist or counselor in addition to (or instead of) coaching services.

3. Eligibility

You must be at least 18 years of age to use our services. By engaging our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4. Scheduling & Appointments

Booking Sessions

Coaching sessions and retreat registrations are confirmed upon receipt of payment. You will receive confirmation and any relevant details via email.

Your Responsibility

You are responsible for:

• Arriving on time for scheduled sessions (in person or virtual)
• Having a quiet, private space for virtual coaching sessions
• Coming prepared and engaged for each session
• Completing any agreed-upon actions between sessions

5. Cancellation & Rescheduling Policy

For Coaching Sessions:

• 48+ hours notice: Session may be rescheduled at no charge (within the same billing period when applicable)
• Less than 48 hours notice: Session is forfeited and cannot be rescheduled or refunded
• No-shows: If you do not show up for a scheduled session without prior notice, the session is forfeited with no refund or makeup session provided

For Retreats:

• 30+ days before retreat: Full refund minus a $150 administrative fee, OR transfer to a future retreat date
• 14-29 days before retreat: 50% refund, OR full credit toward a future retreat
• Less than 14 days before retreat: No refund; credit toward a future retreat may be offered at our discretion
• No-shows: No refund or credit will be provided

We understand that life happens. If you experience an emergency or extenuating circumstance, please contact us as soon as possible. We will work with you on a case-by-case basis while honoring our policies.

6. Refund Policy

Coaching Services

Due to the personalized nature of coaching and the time committed to each client relationship, coaching fees are generally non-refundable once services have begun.

• Before first session: If you cancel before your first coaching session takes place, you may receive a full refund minus any administrative fees
• After sessions begin: No refunds for completed sessions or unused sessions in a package
• Payment plans: If you are on a payment plan and wish to discontinue services, you remain responsible for payments already due. We may, at our sole discretion, allow you to pause future payments, but no refunds will be issued for payments already made

Retreats

Retreat refunds follow the cancellation schedule outlined in Section 5 above.

Results Disclaimer

Results from coaching depend on many factors, including your active participation, openness to reflection, commitment to taking action, and individual circumstances. We do not guarantee specific outcomes or results. The non-refundable nature of our services reflects the commitment required from both coach and client for transformation to occur.

7. Payment Terms

• Payment is due at the time of booking unless otherwise agreed in writing
• We accept payment via credit card processed securely through Stripe
• For coaching packages with payment plans, payments are due according to the agreed schedule
• If a payment fails, we will contact you to update your payment information. Services may be paused until payment is received

8. Confidentiality

We are committed to maintaining the confidentiality of our coaching relationships. What you share in coaching sessions and retreats remains confidential, except in the following circumstances:

• You provide written consent to share specific information
• We are required by law to disclose information
• There is an imminent risk of harm to yourself or others

For group coaching and retreats, all participants are expected to maintain confidentiality regarding what other participants share.

9. Intellectual Property

All content on our website, including text, graphics, logos, frameworks (such as the BLOOM Framework and Discovery Map methodology), images, and other materials, is the property of Discover to Bloom Collective or our partners and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Discover to Bloom Collective, its owners, coaches, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our services
• Any decisions you make or actions you take based on your participation in coaching or retreats
• Any personal or professional outcomes resulting from our services

Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Discover to Bloom Collective, its owners, coaches, employees, and partners from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these Terms.

12. Code of Conduct

When participating in our services, you agree to:

• Treat coaches, staff, and fellow participants with respect
• Maintain confidentiality regarding what others share in group settings
• Engage honestly and authentically in the coaching process
• Take responsibility for your own choices and actions
• Refrain from disruptive, harmful, or inappropriate behavior

We reserve the right to discontinue services to any client who violates this code of conduct, without refund.

13. Changes to Services and Terms

We reserve the right to modify our services, pricing, and these Terms at any time. Changes will not affect services already purchased unless required by law. We will notify you of material changes to these Terms by posting the updated Terms on our website.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

15. Dispute Resolution

If a dispute arises from these Terms or our services, we encourage you to contact us first to seek a resolution. If we cannot resolve the dispute informally, any legal action must be brought in the courts located in the State of Colorado.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any coaching agreements you sign, constitute the entire agreement between you and Discover to Bloom Collective regarding our services.

18. Contact Us

If you have questions about these Terms, please contact us:

Discover to Bloom Collective
Email: team@discover2bloom.com
Website: discover2bloom.com